Cancellation policy

At Alegro Cycles, we understand that purchasing high-performance equipment is a significant investment. This policy outlines how we handle cancellations, deposits, and refunds for different types of transactions, ensuring precision and clarity in every interaction.

1. General Online Orders (Parts, Gear, Accessories)

This policy applies to all standard, in-stock items purchased directly through the website (excluding complete bicycles and pre-orders).

  • Cancellation Window: You may request to cancel a standard order for a full refund if the request is received before the order has been processed and shipped (typically within 1-3 business days of purchase).

  • Post-Shipment: If an item has already shipped, the order cannot be canceled. It will be treated as a return, and you must follow our standard Returns Policy. Shipping fees are non-refundable once the item has been dispatched.

  • How to Cancel: To request a cancellation, immediately email info@alegrocycles.com with your order number and "CANCELLATION REQUEST" in the subject line.

2. Complete Bicycle Pre-Orders and Special Orders

Complete bicycles and highly customized or non-stock components often require a dedicated financial commitment due to factory scheduling and allocation.

A. Non-Refundable Deposit (NFD)

  • All pre-orders for complete bicycles or special components require a 20% non-refundable deposit (NFD) at the time of order placement.

  • This NFD covers the administrative costs associated with securing your specific allocation from the manufacturer and removing the unit from general inventory.

B. Pre-Order Cancellation

  • Cancellation before Shipping/Allocation: If you cancel a pre-order before the bike has been invoiced for final shipment, we will refund the amount paid minus the Non-Refundable Deposit (NFD).

  • Cancellation after Final Invoice/Shipping: Once the final invoice is paid and the bicycle has been packed for shipment, the order cannot be canceled. The transaction must be treated as a return, subject to any restocking fees and return shipping costs outlined in our Returns Policy.

3. Service and Appointment Bookings (The Service Hub)

This applies to all service appointments, bike fits, tune-ups, and workshop registrations booked through our website or directly with the Service Hub.

  • Modification/Rescheduling: Appointments can be rescheduled or modified without penalty up to 48H before the scheduled time by contacting the Service Hub.

  • Cancellation/No-Show:

    • Cancellations made less than 48H before the appointment time will incur a cancellation fee equal to 50% of the service cost (or the forfeiture of any initial booking fee/deposit).

    • No-shows (failure to appear for a scheduled service without prior notice) will result in the forfeiture of the entire booking fee or a charge equal to 100% of the service cost. This ensures our expert mechanics' time is respected and utilized efficiently.